Contact Info Box Office: 214-665-4797 Event Line: 214-665-4200 Parking Hotline: 214-665-4700 Dallas Mavericks: 214-747-6287 Dallas Stars: 214-467-8277
Open Hours The Box Office is located on the North-East corner of the building (across from The Lexus Parking Garage). The Box Office is open Tuesdays and Thursdays 10am-5pm and event days starting at 10am. Concert tickets are not available for purchase at the American Airlines Center Box Office on the day of the public on-sale. Tickets for such non-team events may be purchased by the general public on the first day of ticket sales online at www.ticketmaster.com. Remaining available tickets for any concert/event following the first day of general public ticket sales will be available for purchase at the American Airlines Center Box Office on the next business day.
Payment Visa, MasterCard, Amex, Discover, No Cash Sales
Call Detail
Parking Parking is located on site and the charges are: Blue Parking: $25-35 Comerica Garage: $25-35 The Lexus Garage: $25-35 Gold Garage: $65-99 (when available) Orange Lot: $35-$60 (when available) D Garage: $25-35 (when available). Parking passes may be purchased in advance at Ticketmaster.com, through ParkWhiz at ParkWhiz.com, or at the American Airlines Center website: AmericanAirlinesCenter.com. Limited availability is sold at the venue Box Office. If guests have not pre-purchased parking, some lots may be available to purchase upon arrival. All parking transactions are credit card and debit card only.
Seating Detail
General Rule No professional cameras or video. No selfie sticks. No outside food or beverage. No bottles or cans. No weapons or firearms. No illegal substances. No laser pointer, beach balls, frisbees, etc. Wristlets, clutches or wallets up to 4.5\'\'x6.5\'\' allowed at all entrances. Purses no larger than 14\'\'x14\'\'x6\'\' will be allowed at designated X-ray entry points. No backpack or large totes allowed. Medical bags and parenting bags are also permitted. All permitted bags are subject to security inspection. Smoking is not permitted on the premises. Re-Entry is not allowed at any event at the American Airlines Center. For certain situations, such as medical needs, re-entry can be approved by the Guest Services Supervisor at the door.
Child Rule Yes. For most events (some family shows may be excluded) children 2 years and over are required to have a ticket.