Contact Info You may reach us by phone on Fridays from 10AM-4PM. Box Office: (404) 733-5013
Open Hours General Box Office Hours: Fridays from 10 AM to 4 PM Show Day Box Office Hours: Monday to Saturday Shows: 10AM until the headliner takes the stage Sunday Shows: 12PM until the headliner takes the stage The main box office is located at 2200 Encore Parkway next to the East Gate. It can be accessed both from inside and outside of the venue. Tickets can be purchased in-person at the box office when it is open, or online at www.livenation.com.
Payment All main concession stands take Visa/ MasterCard / Discover and American Express. All merchandise stands take all major credit cards.
Call Detail Will call tickets are available for pickup at the box office located 2200 Encore Parkway (outside the East Entry Gate) generally two hours prior to the showtime.There is temporary parking located in front of the box office. Please make sure that you have a photo ID matching the purchasers name to pick up tickets. Any name changes need to go through Ticketmaster Customer Service- 800-653-8000. Guests are not permitted to put tickets in will call for other guests to pick up. You will need to arrange to meet your party at the facility to deliver tickets. If tickets or passes are being left for you- they will only be left at the box office. This includes meet and greet passes, backstage passes, press passes, and tickets from the tour or other promotional company. We do not get these tickets until the day of the event close to doors so please do not try to pick them up earlier. If your tickets/passes are not in will call you will need to contact the person that left them for you to determine where they are. The box office cannot contact any member of the tour for you.
Parking Parking is preassigned. Your parking pass can be found in your Live Nation or Ticketmaster account. If you purchased your tickets elsewhere and they did not include a parking pass, you need to stop by the box office to purchase a parking pass prior to parking your vehicle. Parking spaces are first come, first serve. Patrons may notice a row or seat number on their parking pass, but that is only used for tracking purposes. There are no assigned spots on Lots A, B, C, or Premier. Physical Address- 2200 Encore Parkway Alpharetta, GA 30009. This is not the address for GPS parking directions. Instead use the following addresses to find your lot: Parking Lot A- 1755 Founders Parkway, Alpharetta, GA 30009 Parking Lot B- 1100 Sanctuary Parkway, Alpharetta, GA 30009 Parking Lot C and Premier- 11450 Maxwell Road, Alpharetta, GA 30009 VIP Parking Lot- 2300 Encore Parkway, Alpharetta, GA 30009
Seating Detail Accessible seating is located in Orch1, Orch3, 101, 103, and 105 row WC (There is accessible seating on the General Admission Lawn: Requires only a lawn ticket, no special ticket required).
General Rule Bag Policy: To reduce staff contact with guest belongings, we have implemented the following bag policy: we will allow clear plastic, vinyl or PVC tote bags no larger than 12inX6inX12in and/or small clutch bags (6inX9in). No other bags of any type will be allowed. Cashless Payments: ALL points of sale including premier parking, merchandise, food & beverage will ONLY accept debit, credit or mobile pay (Apply Pay or Google Pay). For fans that wish to use cash, cash to card conversion will be available on-site. Lawn Chair Policy: Low profile chairs are allowed (seat is 9in or less from the ground). Taller camping chairs are not allowed (seat is over 9in from the ground). If you do not have a low profile lawn chair, you can rent one in advance or at the venue (limited availability on show-days). Items ALLOWED to be brought into venue: •Clear plastic, vinyl or PVC tote bagss no larger than 12inX6inX12in or small clutch bags (6inX9in). •small, personal size umbrellas •Water: Up to 1 (one) liter in a factory sealed bottle. Empty refillable aluminum and plastic water bottles are also permitted •Cameras: nonprofessional only, no detachable lenses •Lawn Chairs: low profile (seat no more than 9 inches off the ground) •Small blankets no larger than 4ftx8ft Items NOT ALLOWED to be brought into venue include, but are not limited to: •Weapons of any kind (including wallet chains, mace, pepper spray) •No frisbees nor footballs •Large or golf size umbrellas, nor umbrellas with a point on the end. •iPads, Go-Pros, drones, recording devices •Alcohol •Illegal drugs/substances •Glass containers •Cans •Coolers •Bags that do not meet the bag policy description •Laser pointers •Animals (except service animals) •Fireworks •Chains •Spikes •Food (food for dietary health issues may be allowed in a 1 (one) gallon clear plastic bag)
Child Rule All of our events are all ages. Children 2 and under do not require a ticket but must sit on a parent\'s lap.