Contact Info The Administrative offices of the Palace Theatre may be reached at (312) 977-1700. There is no public phone number available for the Box Office. The box office cannot take phone orders. To order tickets by phone, please call 800-775-2000. For groups of 20 or more, call (312) 977-1710.
Open Hours Box office hours vary. Please call (312) 977-1700 for the current week\'s hours.
Payment The Box Office accepts cash, Visa, Mastercard, American Express and Discover. No personal checks, please.
Call Detail Will Call tickets are available for pick up beginning one hour prior to showtime on the day of the event. Customer must present the credit card used to place the order, a valid picture ID, and the confirmation number.
Parking Reduced rate parking is available at Lake and Wells Self Park - 171 N. Wells.
Seating Detail For wheelchair accessible seating please call the box office at 312-977-1700 ext. 1259 Elevator access: Available to all levels of the theatre.
General Rule There are no refunds or exchanges on tickets purchased for Broadway In Chicago events. Cameras and recording devices are not allowed. Doors open 30 minutes prior to showtime. No outside food or beverages allowed.
Child Rule For most productions children under 5 are not permitted for the courtesy of the other patrons. Everyone is required to have a ticket.