Contact Info Canadian Tire Centre 613-599-0100 Ottawa Senators Hockey Club 613-599-0250 Guest Services (During events & Sens games only) 613-599-0100 Group Sales 613-599-0210
Open Hours The box office opens two (2) hours prior to event time and is closed on non-event days.
Payment Visa, AMEX, MC, Debit
Call Detail Tickets held at Will Call can only be retrieved by the cardholder with original credit card of purchase and a valid photo ID. Will Call is located at the Gate 1 Box Office, which opens two (2) hours prior to the event.
Parking Speed up ingress and pre-purchase parking through Ticketmaster at www.ticketmaster.ca/artist/2259228. Canadian Tire Centre parking is payable on-site by pre-paid passes, debit, Visa, MasterCard and American Express. Canadian Tire Centre is a cashless venue including parking. Access Canadian Tire Centre from Highway 417 via two exits; Terry Fox Drive or Palladium Drive. Palladium Drive offers both a northbound and southbound traffic loop leading to Canadian Tire Centre. Find out more by visiting canadiantirecentre.com/parking Tip: on game days or major event days the Palladium Drive North route has less traffic congestion. Please allow yourself more time for traffic and parking on these event dates.
Seating Detail Accessible seating is available for purchase to games and events at Canadian Tire Centre. If you require accessible seats, please purchase tickets in advance that are indicated to be in accessible areas. Accessible seats may be purchased as a single or in pairs (up to a maximum of four) to accommodate both the person(s) in need of accessible seating and support person(s)/companions. Please note, for events where ticket sales are limited to fewer than four tickets per person, the same ticket restrictions will apply to the purchase of accessible seating. For events where accessible seating is offered on the floor, those purchasing accessible seats should be aware that seats are not on a riser, so views may be obstructed. Accessible parking is available in Lot 3 (on the south side of the building). In order to access accessible parking, fans must present a valid government issued Accessible Parking Permit.
General Rule SMOKING POLICY Canadian Tire Centre is a NON SMOKING facility. As part of the new re-entry policy, those attending events will be able to smoke outside of the venue before and after games and events only. Patrons will not be able to leave the venue to smoke and then return to the game or event. BAG POLICY: The Senators bag policy, instituted during the 2014-15 hockey season, will remain in place for the coming year. Patterned after the successful implementation of a similar policy in the National Football League and the NHL\'s new mandate for event operations and recommendations for enhanced security, the policy will only allow patrons to bring small soft-sided handbags, diaper bags and bags specifically required for medical purposes into hockey games, shows and events. Only bags fitting the above approved criteria will be accepted into the venue. This indicates specifically that backpacks, coolers and duffle bags will not be permitted. Canadian Tire Centre wants to make this reminder specifically to fans that arrive without a vehicle so they can plan accordingly. IN/OUT Policy: Canadian Tire Centre enforces a strict no re-admission policy. Any guests exiting the facility will not be allowed to re-enter the building. PROHIBITED ITEMS: Food or beverages purchased outside Canadian Tire Centre Bottles and cans Coolers Sticks/flagpoles Aerosol cans Fireworks Skateboards Inline skates Roller skates Illegal drugs or noxious substances Cameras, sound and/or video recording devices as per event restrictions Helium balloons Stolen tickets Items prohibited based on promoter request Horns or noisemakers Frisbees and/or beach balls Laser pointers Any mechanically enhanced noise making devices, specifically air horns with sirens, whistles Spiked or studded jewelry or belts Weapons and dangerous devices of any type such as firearms, explosives, stun guns, handcuffs, clubs, batons, martial arts instruments, knives, etc. Building management reserves the right in their absolute discretion to deny access for any item(s) deemed a safety concern or may result in an undesirable impact on the guest experience. Illegal items will be turned over to Ottawa Police. If a guest is found in the facility with a prohibited item, the item will be confiscated, and, in some cases, the fan may be evicted from the building. Can I bring a sign / banner / flag to a Senators Game? Yes but there are restrictions. Banners, flags and signs are not permitted in the Canadian Tire Centre for non-Senators events. For Senators games, guests are permitted to bring banners into the arena provided they do not interfere with the game and other fans\' enjoyment of the game. Banners can neither cover any advertising or building signs, nor can they compete with existing building signs and advertising and they must not be attached to the building in any manner. They also cannot carry disparaging or obscene messages. Signs greater than 24? (61cm) x 24? (61cm) in size must be able to roll up or fold. Poles in excess of 36 inches (91cm) used to display banners or flags are not permitted.
Child Rule Most Canadian Tire Centre events do not require a child who is less than two-years-old to have a ticket unless they are to occupy a seat. This policy will vary by event, so please inquire at time of ticket purchase.