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Parking You can pre-book parking at our Park and Ride at a discount when you purchase your ticket, or pay on arrival. Follow signage to the Park and Ride from the A253 or A299. Regular shuttle buses will take you from the car park directly to the venue and back to your car at the end of the event.
Seating Detail - Viewing Platform There will be a viewing platform Demon Dayz. The platform offers seating so that a friend or personal assistant can be accommodated. - Accessible Toilets There will be at least one Disabled Toilet at each Toilet Block and one by the Stage 1 viewing platform. - Lowered Bars There will be some provision for lowered bars on site. - Seating There is some seating across the site - however this is limited and is within picnic areas only. The stage shows are standing only. - Parking A limited disabled car park facility will be in operation, please contact 08448 24 48 24 in advance to reserve a space. - Lights Due to the nature of the event there will be flashing lights on all stages and strobe effects may also be used. - Assistance Dogs Customers are permitted to bring recognised Assistance Dogs onsite. Recognised Assistance Dogs are dogs which have been specifically trained to assist a disabled person and which are registered with a charity which is a member of Assistance Dogs UK. - Event Space & Site The Event Site is a mixture of hard standing areas and parkland. Weather and ground conditions may be variable. BOOKING PROCESS AND INFORMATION If you need assistance while at the event, personal assistants tickets are offered at no extra cost. These tickets are available for people who would otherwise not be able to attend the event. All disability access tickets are available through http://www.axs.com/
General Rule EVENT RESTRICTIONS & PROHIBITED ITEMS - Food and Drink No food or drink is permitted to be brought into the event, with the exception of water in unopened plastic containers of up to 500ml, and baby food where not in glass containers. There are a wide variety of licensed bars and catering open throughout the event, as well as free water points. - Challenge 25 If you are lucky enough to look under 25, we may ask you to prove your age when entering the event or when attempting to buy alcohol as part of our Challenge 25 Alcohol Policy. Any one of the following is considered an acceptable form of ID: 1. Passport (not a photocopy). Foreign passports are acceptable if in suitable condition and include a photograph. 2. Full or provisional photo card driving license issued by the DVLA. 3. Proof Of Age Card - The card must be part of the PASS scheme and carry their hologram. If you are under 18 you are committing an offence if you attempt to buy alcohol. Similarly, anyone purchasing alcohol for someone under 18 is committing an offence. - Seating Chairs, seats, shooting sticks and tables, are not permitted at concert events for safety reasons. THE CONCERT EVENT IS A STANDING SHOW - Animals Animals, with the exception of assistance dogs, are not permitted at any time on concert days. - Cigarettes and Smoking Smoking cigarettes (or electronic cigarettes) is not permitted in indoor bars and venues. Please dispose of your cigarette butts responsibly - Behaviour Illegal and antisocial behaviour will not be tolerated and will lead to ejection from the event. For the safety of all our visitors, crowd surfing and moshing are prohibited. - Prohibited Items In order to facilitate the security, safety and comfort of all patrons, the Site reserves the right in its reasonable discretion to conduct security searches of persons, clothing, bags and all other items on entry and exit and to confiscate items which may cause danger or disruption to the Event with no refunds (please note that we are not responsible for any prohibited items or other items that we deem inappropriate or unsafe that are confiscated). - Large umbrellas - Chairs, stools & seat sticks - Dangerous or hazardous weapons / items - Flags, banners and poles - Glass - Chinese lanterns - Fire of fireworks - Bicycles, skateboards & scooters - Selfie sticks - Spray cans - Air horns, klaxons or similar items capable of making loud noise - Laser pens - Gas Canisters - Hand held communication devices such as radios, radio jammers/scanners and the like - Glass (of any kind) - High Viz - Suitcases & large rucksacks / bags - Illegal substances & new psychoactive substances “legal highs” - Professional Cameras, go-pro’s, video cameras & selfie sticks - Signs or inappropriate branded items - Any other items which we consider to be unsafe or pose a risk to public safety and/or security; Anything bigger than a canvas shopping bag / overarm bag are prohibited. Note there are no cloakroom facilities at the event. - New psychoactive substances / so-called ‘legal highs’ are strictly forbidden at the event and following the introduction of the Psychoactive Substances Act on 26 May 2016, could result in penalties for possession or supply. - Photography Unauthorised professional photography or filming equipment is strictly prohibited. Your bags will be searched upon entry to the event and cameras will be permitted at the security team’s discretion, so if in doubt don’t bring it!
Child Rule No child under the age of 16 will be admitted to the event unless they are accompanied by an adult aged 18 years or over at all times. Proof of age may be requested upon Entry. AEG reserves the right to determine the ratio of adults in relation to children required for adequate supervision.