Contact Info Box Office: (540) 375-9780 Civic Center Main Line: (540) 375-3004
Open Hours Mon-Fri 8am-5pm Doors open 1 hour prior to showtime; Preferred Parking lot opens 2 hours prior to showtime.
Payment Cash, Check, Visa, MC, & Disc.
Call Detail Pick-up tickets one hour prior to show. Customer must present the actual credit card used to place the order, a photo i.d., and the order number.
Parking Plenty of free parking @ facility. Accessible parking is available. Preferred Parking (PP) available on select events (Fee applies). PP is located on the Salem Red Sox side of the building. When selecting seats, the even numbered sections on the concourse will be the closest.
Seating Detail Accessible seating is available through all sales channels. We offer up to 4 options for our events: Wheelchair (located on a platform; you remain in your wheelchair); Wheelchair Companion (your guest is seated either behind or beside you depending on the location. There are usually additional seats in the general vicinity as well); Limited Mobility (seats that do not have any steps to get to the seats) and Sight / Hearing Impaired (seats that are close to the performance.)
General Rule All ticket sales are FINAL, NO Refunds or Exchanges. Recorders are never permitted and cameras are only permitted at select shows. All pocketbooks and personal carrying cases of patrons entering the Salem Civic Center or the Salem Stadium will be searched. All backpacks, coolers, packages and containers of any kind are prohibited. *Football fans who leave the stadium will be required to pay full ticket price upon re-entering the stadium, and if they are carrying pocketbooks and personal carrying cases, those items will be searched on their return.
Child Rule In general, children under two not occupying a seat are free. Exceptions to this policy are Sesame Street Live - please see event detail page for age restrictions on these events.