Contact Info For questions regarding a show, please call (219) 473-6351
Open Hours The Venue at Horseshoe Casino\'s Box Office Hours of Operation: We will open at 5pm on show days and close 1 hour after the event starts. The Box Office is located on the second floor of the casino.
Payment Visa, Mastercard, Discover, American Express, Cash
Call Detail Will Call tickets can be picked up after 5pm on the day of show at the Box Office. Customers must present the actual credit card, a picture ID and the confirmation number.
Parking Free self park. Valet and preferred parking available on site.
Seating Detail Our facilities are 100% ADA compliant. The Venue has accessible seating in the last row of the Floor Section, first row of the Orchestra and the last rows of the Mezzanine. It is important to indicate when buying tickets if you require wheelchair accessible seating. You may purchase accessible seating online, or over the phone by calling Ticketmaster at 800-745-3000. For more information about accessible seating, please call the Gift Shop at 219-473-7000 ext 6351. Hours of operation are Friday to Sunday 11am - 9pm and Friday and Saturday 11am - 1am. Service Animals are allowed but they must have their working papers with them. Please call 219.473.7000 ext.6165 to set this up in advance. Elevators: The Venue elevator has access to all three levels. Parking: Horseshoe Casino Marina garage has accessible parking. Entrance: The entrances are ADA compliant. Hearing Devices: The Venue has hearing devices available at no charge. Please ask the box office for a device when you arrive. You must leave a Photo ID as a deposit for the device being returned at the end of the show.
General Rule The Venue at Horseshoe Casino is a 21 years old and older facility and is located on the second floor of the Horseshoe Casino only 20 minutes from downtown Chicago. Photo ID\'s are required to enter the facilities. Cameras and recording devices are never allowed at concerts unless otherwise notified. Outside food or beverages of any kind are not permitted inside the building. Guests wearing obscene or indecent clothing are not allowed in The Venue. Guests using foul or abusive language or gestures will be escorted from the venue. Laser pens and pointers are not permitted. Policies subject to change depending on the nature of the event.
Child Rule No children, The Venue at Horseshoe Casino is strictly a 21 and over facility, ID required.